Frequently Asked Questions
Everything you need to know about shopping at The Gallerist
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Are the items sold at The Gallerist authentic?
Yes, we pride ourselves on quality and authenticity. Every product in our collection is sourced directly from verified manufacturers and artisans to ensure it meets our premium standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is defective or damaged, contact us immediately with your order number and a photo of the damage so we can evaluate the issue and make it right.